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Privacy Policy

Last updated: February 2026

Eastern Suburbs Cleaning Group ("we", "our", "us") is committed to safeguarding the privacy of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and store personal information in connection with our commercial cleaning services and this website (skylosely.com). By using our services or accessing this website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you request a quote, book a service, or contact us, we may collect the following personal information:

  • Full name and job title
  • Business name and ABN (where applicable)
  • Email address and telephone number
  • Property or premises address where cleaning services are required
  • Payment and billing information
  • Any additional details you provide in correspondence or service requests

1.2 Information Collected Automatically

When you visit skylosely.com, our servers and third-party analytics tools may automatically record:

  • IP address and approximate geographic location
  • Browser type, operating system, and device information
  • Pages visited, referral URLs, and time spent on each page
  • Cookies and similar tracking identifiers (see our Cookie Policy)

2. How We Use Your Information

We use personal information for the following purposes:

  • To provide, schedule, and manage commercial cleaning services
  • To respond to enquiries, prepare quotes, and communicate about bookings
  • To process payments and maintain financial records
  • To improve our website, services, and customer experience
  • To send service updates, promotional materials, or newsletters (only with your consent)
  • To comply with legal obligations under Australian law

3. Legal Basis for Processing

We process personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where applicable, we also align our practices with the General Data Protection Regulation (GDPR) for any individuals located in the European Economic Area. Our legal bases for processing include:

  • Contractual necessity: to fulfil service agreements and provide requested cleaning services
  • Legitimate interests: to operate and improve our business, website, and communications
  • Consent: where you have opted in to receive marketing communications
  • Legal obligation: to comply with applicable Australian laws, regulations, and court orders

4. Data Storage and Security

We store personal information on secure servers located in Australia. We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Client records related to completed services are retained for a minimum of seven (7) years in compliance with Australian taxation and business record-keeping obligations. You may request earlier deletion of non-essential data by contacting us.

6. Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

  • Service providers: trusted third parties who assist with payment processing, IT support, email delivery, and analytics (bound by confidentiality agreements)
  • Legal authorities: when required to comply with applicable law, regulation, or legal process
  • Business transfers: in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction

We do not transfer personal information outside Australia unless adequate data protection safeguards are in place.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyse usage patterns. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to external websites, including social media platforms and industry directories. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

9. Your Rights

Under the Australian Privacy Act and, where applicable, the GDPR, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our services are directed at businesses and commercial clients. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any modifications will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: